Return Policy / Terms & Conditions

Terms of Payment:In order to process your order, payment of all items must be made in full. Payment can be made using MasterCard, Visa and Discover. Payment by check is gladly welcomed after contacting our customer service representative.

Deliveries: We will contact you as soon as we receive your order. You agree to accept delivery within 30 days of notification. If a large order is placed this may also mean you agree to accept delivery of items as ready with multiple shipments. If for any reason you can not accept delivery upon notification, we agree to store your items for a period of 6 months and you will be required to pay a storage fee of $45.00 per item per month. If you do not agree to delivery within 6 months all payments made to Douglas Furniture will be forfeited by you. If a scheduled delivery is canceled, refused, or no one is available to make the delivery a re-delivery fee will be charged.

An in home delivery carrier will make the delivery to your home and will provide up to 2 delivery persons to assist with the delivery. If your delivery contains oversized or extremely heavy items (in excess of 300 lbs) you will be required to provide additional personnel. If you can not be there to receive the furniture you must assign a representative on your behalf to inspect the merchandise and sign on your behalf. If your home is not accessible by our carrier’s truck you must transport the merchandise from the nearest accessible position. Any additional delivery expenses such as rentals, maintenance fees, after hour’s fees, and more will be at a cost to you.

Please note the size and dimensions of the pieces ordered and make sure they fit in your home. No cancellations will be accepted on this basis. It is your responsibility to make sure that the items not only fit in the room required but also that they fit through the doorways and entrance passages. If delivery required hard maneuverability through narrow hallways and such, Douglas Furniture is not responsible for any damages that could result in attempting placement. If set up to the desired location is not feasible another location will be chosen for you. Please clear passageways and rooms prior to delivery to make installation easier. Delivery personnel will not hang any items on the wall.

Warranties: Douglas Furniture guarantees the merchandise to be received in the standard required by the manufacturer. The manufacturer’s warranty begins when the furniture is received by Douglas Furniture; therefore it is in your best interest to take delivery as soon as possible. Except for this there are no warranties expressed or implied. Douglas Furniture shall not be responsible for any direct, special or consequential damages.

Damage: It is important that each item be inspected by you or your authorized agent immediately upon delivery. Any damage must be marked on the bill of lading at the time of delivery. Any damage items must also be claimed with original packaging. At the time of delivery if you notice any damage, defect, or problem contact your Douglas Furniture customer service representative immediately. If the problem can be corrected by the delivery personnel it will be done immediately. If not, upon approval of the Douglas Furniture customer service representative, repairs will be authorized to be made by a qualified repair person. You must follow Douglas Furniture’s claim procedures and allow adequate time for the repairs to be made.

Cancellations: As soon as you place your order Douglas Furniture begins the procurement process. Therefore, cancellations are not accepted. We may make at our discretion an exception, in which case a re-stocking fee of one third (33.33%) of the purchase price plus shipping will be charged.

Other items to consider: Please double check your order for accuracy and make sure all items needed for a successful set up have been ordered. For example, when ordering a bed make sure the bed rails have also been included on your order. Please also consider fabric and leather protection and warranties, dining table pads and furniture polish.